help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 will no longer connect to bluetooth OR app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-16-2022 07:36 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎11-16-2022 07:36 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

I have an updated Samsung Galaxy S10+ and the most recent Fitbit app. Up until October, I had never had an issue.
Bluetooth tells me "I need an app to use this device", and when I try to connect to the app, it fails after entering the 4-digit code. 

 

I have removed the app & reinstalled it. I have turned off and on Bluetooth numerous times. I've restarted my phone multiple times and rebooted my Inspire 2. I've searched forums for fixes but I haven't found anything this specific. 

This Fitbit lasted just over a year before this all started happening which is incredibly frustrating. 

Best Answer
Labels:
4 REPLIES 4

‎11-16-2022 11:48

‎11-16-2022 11:48

same problem. I was told today by tech support to buy a new phone!  Tech blamed problem on Apple not doing software upgrades that allows users to upgrade phone to use upgraded app. I’m really angry that only way to use fitbit to fix time is via phone app that no longer works. I’m done with fitbit

Best Answer
0 Votes

‎11-16-2022 13:42

In response to LydiaBV

‎11-16-2022 13:42

Well that's disheartening to hear. There's no way a phone from 2019 can be considered so old that it won't run a fitbit from 2020..perhaps I'll reach out to see if they give me the same answer. Thanks for the reply!

Best Answer
0 Votes

‎11-17-2022 04:37

‎11-17-2022 04:37

My almost year old inspire2 (formerly synced with iPhoneSE2020) also stopped syncing in October.

I smell planned obsolescence!

Best Answer

‎11-20-2022 06:40

‎11-20-2022 06:40

Just to give an update to this.

My Fitbit works, but I had to use Live Chat to contact help. I told them the situation, they told me to do the exact same things I mentioned in my first post (after weeks of doing it) and suddenly my fitbit connected like there hadn't ever been an issue! 

 

I was incredibly suspicious but at least my fitbit is working again. I joked that they must have a little button on their end. Anyways, hope this helps someone. Maybe live chat can work their magic lol

Best Answer