Inspire 2 won't come out of water lock

[pengle]

I've had this fitbit less than a week, and have been swimming with it 3 times. Every time I tell it I'm swimming it goes into waterlock - great - but when I stop swimming I can never get it OUT of water lock. The screen won't even show up. AND it never sends the workout to the dashboard so I can see it - it's like it just disappears and I end up having to log it manually anyway. What is the point of having swim as an exercise to track if it won't track it. Because I swim is the ONLY reason I got this one.....help - I'd really like it to work properly - how do I get it to record the exercise, and how do I get it to come back from water lock? 

Moderator Edit: Clarified subject

[Willslawrence]

Yeah super hard to get out of water lock.  I think it’s a tap sensitivity issue

[isabel9yeah]

yeah how did you get it out mines been stuck in it for all of las

[Jebcook]

But how do you get it out of water lock? Ive tried to tap it in various ways but it won't unlock, what to do?

Did you get the answer as to how to get it out of waterlock?

Moderator edit: merged reply

[Saphire86]

Can't get mine out either. This Fitbit inspire 2 has been the worst Fitbit I have ever had. So not happy with it. 

[SilviaFitbit · Accepted solution]

Hi everyone.

Thank you for sharing your experience with your Inspire 2. Keep in mind that when your tracker has the Water Lock function turned on, your screen and buttons are locked. Notifications and alarms still appear on your tracker, but you must unlock your screen to interact with them. To turn it off, double-tap your screen. 

You may want to double check the Inspire 2 tips for additional help too. 

I'll be around if you have any additional questions. 

[Idunno]

Me too.  Makes you wonder if these are tested before production. 

[DymeJ]

I had to tap my Fitbit extremely hard with my palm. The first two time you hit it, the option of turning water lock off should pop up and then hit it another two times with your palm. Make sure you’re hitting it hard enough or else it won’t work.

Tapping doesn’t work. I’ve had to hit it with my palm.

Moderator edit: merged reply

[LynnBou]

Thanks for the tip.  Was really excited to get my fitbit yesterday - Christmas gift - and I had the same problem. Couldn't get it out of water lock.  Hitting it hard with my palm as you suggest seems to be the only way to get it out of water lock.

[Meganrose56789]

Yes I just got my Fitbit for Christmas not even a day later it goes into water lock and it’s the 27 and it is still stuck on water lock and I can’t get it off because I don’t know how plz help me

Ps I have an inspire 2

Thankyou so much I’ve had mine stuck on water. Lock for 2 days

Moderator edit: merged replies

[LittleRedLisa]

So after hitting the crap out of my Fitbit inspire 2 (as suggested by previous users) and still NOT getting the water lock feature to turn off, I had the BRILLIANT idea to connect it to the charger. I figured the electrical connection would automatically be recognized as 'not in water anymore', or something similar, and change its locked status.

It worked!

Hopefully that will help you too.

[idkClaire]

its pretty easy you just have to tap the screen twice but it seems hard when it doesn't work, just be patient and keep on tapping.

that only works the first time tho.

Moderator edit: merged reply

[mvernon]

Quick fix: temporarily change the clock face in the app. It takes it out of water mode as soon as the new face loads. Once that's fixed you can always switch back to your previous clock face. 🙂

[LynnBou]

Thanx. That's probably better for the Fitbit than hitting it hard with my
palm.

[Narwhalean]

Hi. I had this problem too.

Solution that worked: don’t wear your inspire2 for 4+ days. Leave it sitting on a bench. This activated the ‘watchdog’ which reset and fixed the problem. 

[Holleylv]

Thank you!  I was having this issue and changing the clock face worked!

[DoreLacroix]

I have had my firbit for almost a week now and like many others iv had issues getting it to come out of water lock.., i havnt read all the replies but what i have found even tho it says to just tap the screen that dont work i have found you double tap the screen them pinch the sides and ot works every time to get it outta water lock 😁

[speeddiesel]

Why should I have to do this? Wouldnt it be better if fitbit just made a product thar did not need tricks to make it work. When i want to start a workout it would be nice to know it was going to work without hoping all this forum fixes work?

So for clarification you have had the product for a week and have this water lock issue?

Moderator edit: merged reply

[DoreLacroix]

Yes i was having issues getting it to come out of water lock ... and found if i do the double tap and then pinch the sides its comes out np.,, mind you it should run and work like they say but

No ur right we shouldnt have to do any tricks it should work the way they say its supposto work.,, but i mean other then that iv had no other issues and i love it considering i got it on sale for 88$ and didnt pay a whole wack of money like the other fitbits im happy with it

Sent from my iPhone

Moderator edit: merged reply

[speeddiesel]

So a little update.... after 3-4 days in shipping my fitbit has arrived at Fitbit for warranty. As you can see they are prioriting fixes for this very well documented defect. As you can see by their reply how urgent we are. Must be a log jam of returns over there. 5 days to confirm they have the package that a Fed-Ex tracking number already confirmed LMAO!! 

Please allow 5 business days after the date of the actual delivery for our warehouse "to confirm the receipt of the package".

Once we receive a confirmation from our warehouse team that the correct return was received, we will process your replacement promptly.

In the meantime, for us to expedite the process, please provide us the following information below