Inspire 2 won't come out of water lock

[pengle]

I've had this fitbit less than a week, and have been swimming with it 3 times. Every time I tell it I'm swimming it goes into waterlock - great - but when I stop swimming I can never get it OUT of water lock. The screen won't even show up. AND it never sends the workout to the dashboard so I can see it - it's like it just disappears and I end up having to log it manually anyway. What is the point of having swim as an exercise to track if it won't track it. Because I swim is the ONLY reason I got this one.....help - I'd really like it to work properly - how do I get it to record the exercise, and how do I get it to come back from water lock? 

Moderator Edit: Clarified subject

[Robertarey]

Yay it works! Thank you.

[JK1875]

This worked for me also. A simple fix really, thank goodness.

[debshaver]

I tried tapping and double tapping to no avail. I finally put it on the charger for a little bit, took it off, and then the double tap worked.

[Kaytea330]

I was just chatting with online help for over 90 minutes about this with no resolution.  I also tried rebooting and deleting and reinstalling to no avail.  I have been a Fitbit user for years and have never had issues like this and I have only had it 1 day!  I am returning it.

[Mussec]

You are a genius!  I've had constant problem with this since I've gotten the thing.   Works soooo much better than changing the clock face!!!

[charsuzy]

I have the same problem with the water lock.  I've tapped the screen twice and it is frozen.  It does nothing.  

[Kaytea330]

After more than an hour with Fitbit support nothing worked so I returned
the Inspire.

[Mussec]

Someone finally figured it out and posted it the other day. Reverse the
process. To put it in that mode, you squeeze it and then double tap it.
To take it out of that mode, same thing, just double click it and then
double click it (or click and squeeze). Works great!

[Aih326]

Tap the sides hard to unlock It works

[Cspaced25]

The only way I can get out of water lock is to use the app to change the watch face screen. When it sends the update, it lets me back in.

[Benjy1745]

This reply of yours seems to miss the product users point…. I think we understand what the feature does, but we are reporting that the PRODUCT is FAULTY! mine also gets stuck in water lock… i have the same issue even putting it into water lock mode, a simple fix IF fitbit would actually listen to us users would be to add a feature to the app allowing us to put our Inspire 2’s in and out of water lock mode

[Flharlygrl]

I gave up. I take it off when I get in the pool. Too much trouble to get it
out of water lock.

[Arukerap]

Yes, thank you. This totally worked for me. Now to figure out how to deactivate the water lock completely!

[YojanaFitbit]

Hi everybody.

Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out and for trying the suggested in this thread.

If this doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[JoeBlowzy]

This is not helpful, and a bit insulting to this if us who can read instructions. Mine is the same problem as the original poster. Frustrating.

[U23456]

I had the same problem but for me it works as long as the screen is facing upwards. Double tapping doesn’t work if the screen is facing any direction but up for me. Hope this helps 

[wogslandwriter]

This is the only thing that worked! Thank you!!

[Ballymenapaul]

Not easy to do when you are in the swimming pool wanting to time your swim.

[Groovey13]

Double tapping does not work very often. Very frustrating.

[GallantChar]

changing the clock face in the app worked perfectly