Inspire 2 won't connect to Bluetooth

[InspireII]

I've had my watch for a year, but it has never worked right. I could never get it to connect to the Bluetooth on my Samsung A25. My phone says it can't connect to my watch because it is a "low energy device." The battery dies extremely quickly on my watch, e.g. after a few hours, and it only syncs with my app reluctantly after many tries. I had stopped wearing it because I was so frustrated, but now I need it for a new fitness program. Did I get a lemon? Please advise.

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the community for the first time @InspireII.

Thank you for taking the time to share the details regarding this situation experienced with your Inspire 2. 

Could you please confirm that you've reviewed and followed all the steps outlined in this help article? Ensuring these steps are followed correctly is crucial for optimizing battery performance and maintaining a stable connection between the device and the app.

[InspireII]

I made all the suggested changes and it still says it is a Low Energy Device and won't connect to my phone's Bluetooth.

[ManuFitbit]

Thanks for the response @InspireII, and for confirming that have followed the steps listed in the help article. 

Since you tried the steps and they didn't work, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.