Inspire 2 won't connect to iPhone XS anymore

[Greenermjr]

Need Fitbit assistance... My daughter's Fitbit inspire 2 purchased at Christmas was working fine connected and syncing with her Iphone XS.

I have removed from Bluetooth device list. When I log into freshly installed Fitbit app the phone displays 4 digit code and allows entry but the connection process either hangs or aborts with error. 

What is the problem here? Please help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Greenermjr. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your daughter's Inspire 2 before reaching out. 

In addition to the steps you've done, please try the following:

• Unpair the Inspire 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off the phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on the phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up the Inspire 2.
• If there is no connection, restart the Inspire 2.
• Once the Inspire 2 is paired and syncing, please proceed to set up the other Bluetooth devices to the phone again. 

Hope this helps. 

[Greenermjr]

Done all of this and it does not work.

[SuziElley]

I have the same issue with Samsung phone and iPad. Follow all steps and still can’t sync……. I think you must have a glitch in the app. Please can this be fixed? There appear to be a lot of us in the same situation.

[Greenermjr]

Try contacting Fitbit support chat. Luis helped me and I basically did the same things again but it worked and the watch now connected and synced. 

[SuziElley]

All sorted now thanks. Fitbit requested my email and software versions for phone and iPad then I reinstalled the actual tracker, NOT the app, and all is well again 👍🏻