Inspire 2 won't connect to my iPhone 12's Bluetooth

[JudithKD]

Hi,

I have the Inspire 2 since a bit more than a week. At first the pairing with my iphone12 succeeded but since a few days pairing doesn't work anymore. I followed advice i found on the internet to forget the device but now it doesn't come back in the bluetooth menu. 

The connection to my ipad still works

Moderator Edit: Clarified subject

[Semerseal]

Hi, same thing is happening to me , have had a Fitbit for 6 months and it connected via Bluetooth to my phone and iPad , but now phone  cannot detect my inspire 2 

[MarreFitbit · Accepted solution]

Hi there, @JudithKD @Semerseal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 devices before reaching out. 

Before considering other options, please confirm that you've followed the steps below in the order listed:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Inspire 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

[Pcayman]

Thank you MarreFitbit,

I wanted to thank you for your suggestions.  After puzzling over this problem for the last couple of days I followed your instructions and they worked perfectly.

Have a wonderful day,

Pcay

[MarreFitbit]

Hi there, @Pcayman. Welcome on board! You're very welcome. I'm glad to hear that the steps provided did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!