Inspire 2 won't connect to my phone anymore

[pringlesareus]

I have been through nearly every single post on this site and I have tried everything three times - resetting app, resetting phone, clearing cache, clearing data from tracker, rebooting tracker, reinstalling the app, clearing Bluetooth to start fresh. Inspire 2 is fully charged. Cannot get it to connect, despite my phone picking it up on bluetooth and asking if I want to pair, as soon as I try, it disappears. Tracker is only 2 years old. I'm getting very frustrated trying to pair the device. If anyone has any other suggestions that aren't what everyone else has already said, I'd appreciate it.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @pringlesareus. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is not connecting to your phone anymore. I understand your concern, we are here to help you! 

Since all the steps you tried didn't work, you have an Inspire 2 and report it's not connecting to your phone, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.