Inspire 2 won't connect to my phone's Bluetooth

[Aroma_888]

Hi everyone

I have Inspire 2 device, and I am trying to sync this device to the app on my phone.

I was able to pair my device with the phone app, got a pairing code.

It just failed after this point. Can someone help me?

Thanks. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aroma_888. It's nice to see you around the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. I understand your concern, I will do my best to help you! 

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.