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Inspire 2 won't connect

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‎08-06-2024 03:45 - last edited on ‎08-06-2024 09:00 by Fitbit Moderator

‎08-06-2024 03:45 - last edited on ‎08-06-2024 09:00 by Fitbit Moderator

Hi,

My Inspire 2 won't connect via Bluetooth to anything. We (my dad and I) have tried the iPad, his iPhone 12 and his Windows laptop. None of them see my Inspire 2. Is there a way to switch bluetooth on?

 

Moderator edit: clarified subject.

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‎08-06-2024 06:55

‎08-06-2024 06:55

Hi @zara_cookie the computer dashboard was removed July 8th this year. Click to see the supported devices.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-06-2024 09:00 - edited ‎08-06-2024 09:14

In response to Odyssey13

‎08-06-2024 09:00 - edited ‎08-06-2024 09:14

Hi @zara_cookie. A warm welcome to the forums.

Thank you for providing us with your inquiry regarding the difficulty you are experiencing when trying to connect your Inspire 2 to devices.

Make sure your Inspire 2 is fully charged before trying to connect it. If it is related to a battery difficulty, see: Why isn't my Fitbit device's battery charging?

I'd suggest you (according to a user in other thread) going to Settings on your Inspire 2, clear user data and try to connect it one more time. 

Please confirm that you have followed the steps listed in this help article: Why can't I set up my Fitbit device?

Thanks @Odyssey13 for sharing this helpful information. 

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