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Inspire 2 won't hold a charge

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‎06-01-2022 13:28 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎06-01-2022 13:28 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

For the last 4 days my Inspire 2 won't hold a charge. I plugged it in this morning, unplugged it 2 hours ago at 100% charged and just now how to plug it back in because it was at 1%. It's been like this every day and I'm at my wits end. I've cleaned the connectors and have no idea why the battery is suddenly refusing to stay charged. 

 

Updated to add: for a few days it was mostly working? Like it took 3 days to die instead of 2 hours. But when I took it off the charger the screen wouldn't light up and then it showed me the Fitbit logo and 001. So I put it back on the charger and reset it but it's definitely acting super weirdly now. And it thinks it's 5:11 pm...it's definitely 1:52 pm...

 

 

Moderator Edit: Clarified subject

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19 REPLIES 19

‎06-01-2022 16:08

‎06-01-2022 16:08

Mine is doing the exact same thing!

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‎06-03-2022 11:26

In response to SunsetRunner

‎06-03-2022 11:26

Hi there, @cnevans09. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2. I understand where your concern is coming from. 

 

In addition to the steps you've done so far, I'd recommend taking a look at the tips and recommendations provided in this help article Can I extend my Fitbit device's battery life?. Hope that helps. 

 

@SunsetRunner Welcome on board. I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back for further assistance. Have a good day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-06-2022 07:11

‎06-06-2022 07:11

Same here. Bad firmware update maybe?

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‎06-06-2022 16:37 - last edited on ‎06-09-2022 08:56 by Fitbit Moderator

In response to JennW202

‎06-06-2022 16:37 - last edited on ‎06-09-2022 08:56 by Fitbit Moderator

That's what I've been thinking! It seems to have improved today? At least it hasn't started plummeting yet 😅

 

Update: Thanks, unfortunately none of that applies to me. 

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‎06-06-2022 18:31

In response to cnevans09

‎06-06-2022 18:31

They sent me a new Fitbit since mine was still under warranty. The old one
went dead and wouldn’t even turn on.
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‎06-07-2022 13:24

In response to cnevans09

‎06-07-2022 13:24

I charge mine to 100% and then within the hour it drops to 4%. If it were just me and no one else, I'd say ok, it's just busted after 2 years.  But seeing that a number of people are complaining of this, I'm more convinced it was the 5/27 app update that did this. 

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‎06-08-2022 05:05

‎06-08-2022 05:05

Mine is doing the exact same! I’ve tried to contact support but no help at all. So frustrating, only had it a year. 

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‎06-08-2022 10:43

In response to Hannah4376

‎06-08-2022 10:43

They sent me a new one free since my old one was still under warranty. Good
luck. People seem to think the problem is related to the last update they
did.
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‎06-09-2022 04:55 - last edited on ‎06-09-2022 08:57 by Fitbit Moderator

‎06-09-2022 04:55 - last edited on ‎06-09-2022 08:57 by Fitbit Moderator

Mine wonk holy a charge either - just started about 4 days ago 😫

 

Update: How did you get it replaced?

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‎06-09-2022 10:50

In response to SunsetRunner

‎06-09-2022 10:50

That's fortunate, mine is not under warranty anymore 😭

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‎06-09-2022 10:54

In response to cnevans09

‎06-09-2022 10:54

That sucks. I’ve read comments where people think this problem was caused
the last upgrade. I would ask for a discount on a new one since others are
having the same problem.
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‎06-09-2022 11:00

In response to SunsetRunner

‎06-09-2022 11:00

I ended up calling the company and requesting refund, I received 50% off a
new one
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‎06-09-2022 11:03

In response to Hannah4376

‎06-09-2022 11:03

Great!
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‎06-13-2022 01:28

In response to SunsetRunner

‎06-13-2022 01:28

I thought it was the charger problem but i can't confirm it since my fitbit already 0%. How long is the warranty? Does it include the charger or just the fitbit watch? 

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‎06-13-2022 06:12

In response to Akayuki

‎06-13-2022 06:12

The basic warranty is 1 year unless you purchased the extra, which I think brings it up to two years. I'm not sure if it covers both. My issue doesn't appear to be a charger problem, since it will charge. It just doesn't work at all anymore. It dies quickly and the time is wrong and the sides don't respond anymore.

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‎06-13-2022 06:13

In response to SunsetRunner

‎06-13-2022 06:13

That's the thing though. If people are all having the same issue I shouldn't have to pay at all. 🤣 It's not my fault so why should I have to pay? 

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‎06-13-2022 07:57

In response to Akayuki

‎06-13-2022 07:57

US warranty is 12 months. Only the device was replaced. I did not get a new
charger or wristbands.
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‎08-24-2022 17:59

‎08-24-2022 17:59

I have the same issue. It’s only 9 months old. Did you find a fix?

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‎08-31-2022 16:59

‎08-31-2022 16:59

Mine is doing the same thing. A week ago it started acting up. Wouldn’t respond to touches, wouldn’t stay on, kept changing screens on its own, was reporting my pulse at 123 bpm when I was sitting quietly. I contacted support and they suggested I try syncing it multiple times a day until it dies again and then contact them again. I did. Now waiting to get their response. 

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