Inspire 2 won't log my sleep data

[648zzf]

Since the new update on Feb 6 my Imspire 2 will not sync sleep. I’ve logged out and tried several other things but all have failed to fix it. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @648zzf. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out. 

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as you know that sleep stages are based on your heart rate data:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[648zzf]

I took the first set of steps yesterday. It did track my sleep last night. It also seems to be tracking my steps more correctly also. I’ll keep checking it to see if this fixed all of the issues I’ve had. Thanks

[MarreFitbit]

@648zzf Awesome! I'm glad to hear that.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[648zzf]

It tracked my sleep again last night and seems to be tracking steps correctly today. Hopefully it’s fixed now.
Thank you

Sent from my iPhone