Inspire 2 won't notify me about anything and it won't track my HR either

[IceDragon015]

My Inspire 2 won’t give me reminders for my 250 steps an hour, won’t track my heart rate, and won’t alert me to texts and calls. I have tried several times and different things to resolve this, but nothing seems to work. Can someone please help.

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @IceDragon015. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is not working properly . I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please see Why didn't my Fitbit device alert me?

Regarding the heart rate, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Inspire 2 once again. 
• Once it's done, restart your Inspire 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[IceDragon015]

Hello,

Thank you for your help. I adjusted some settings and I got the heart rate function active now. I think I made the right adjustments to receive notifications, but I’m not sure yet as I haven’t gotten any.

thanks again 

[MarreFitbit]

@IceDragon015 I'm glad to hear that your heart rate monitor is working now. Hope the notifications are working too by now.

I will be around if you need further help. 🙂