Hello @Compie
When you get the red X after entering the code that’s usually happens because you didn’t unpair the Inspire 2 before performing a factory reset. It sounds like you might have done a factory reset first. Usually you should unpair your Inspire 2, then unpair from Bluetooth and then perform the factory reset.
Let’s see if we can try to set you up as a new device. You won’t lose any of your previous data. The only data that will be lost is anything that occurred after your last successful sync.
First make sure you are using the latest Fitbit App version and your phone is also updated. Now let’s unpair your Inspire 2 from the Fitbit App. Tap your profile picture then scroll down and tap Inspire 2 then scroll down and tap Remove This Inspire 2. Next sign out of the Fitbit App. Now go to the Bluetooth settings of your phone and look for your Inspire 2 in the list of connected devices and remove it. If your on an iOS device tap Inspire 2 then tap forget this device. If your on an Android device tap it and then tap unpair. (If your inspire 2 is not showing at all no worries just go to the next step) Next turn your Bluetooth off then shut down your phone for 1-2 mins. Now restart your phone, turn Bluetooth back on then log back into the Fitbit App. Tap your profile picture then scroll down and tap Set Up A Device. Pick Inspire 2 from the list of trackers then follow the onscreen instructions.
😃 I hope this provides you with the best answer and gets you back up and running again. Please come back and let me know how it goes.
