Inspire 2 won't pair with my iPhone 14 Pro anymore

[elizabethsandra]

I've been using Inspire 2 since 2 years ago and for the past few months it didn't sync to my iPhone app suddenly. So I unpaired and re-installed the app. When I want to pair my device the bluetooth can't find my device although I have followed all the steps. I've contacted customer support and they said will check and come back to me but they never did. Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @elizabethsandra. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

Please know our Support Team will contact you shortly. If you still need help or have any questions/concerns regarding the outcome of your case, make sure to let them know once you receive the email. Stay tuned to your inbox!

Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than wait for the email they mentioned. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Maryjoyce23]

I have the exact same issue 

[elizabethsandra]

Hello Marre,

the support team contacted me only to inform that my Inspire 2 is no longer under warranty. Hence, no replacement can be provided. This does not solve my issue (can’t pair my device with iPhone), and I already know my device is out of warranty period. Who can help me troubleshoot?

Since there is no service center for Fitbit and judging from the Support Team’s answer it seems there is no after sales support at all for Fitbit. Meaning Fitbit devices’ life of span is very short. After it is out of warranty if there is an issue it can’t be fixed, might as well throw it away. I am very disappointed. Will never buy this product or recommend to my friends/family.

[Maryjoyce23]

Hi Elizabeth, I finally got mine to work by disconnecting it from my bluetooth then reconnecting 

also updated fitbit app

mine was being found by bluetooth so may not be the same issue best of luck

[elizabethsandra]

Hi Mary,

I did disconnect and re-connect, but the problem is I can't reconnect. I can only go as far as keying in the 4 digits and it keeps loading "connecting to your device". After 10 minutes or so it was aborted. 

[Jenga16]

I’ve just upgraded my phone to a iPhone 14 and I’m having the same trouble as you. It won’t connect to my new phone. I get to the inputting the 4 digit code and then it aborts. I was thinking of contacting customer support but it doesn’t sound helpful 😑