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Inspire 2 won't show anything else but the time

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‎08-30-2023 11:22 - last edited on ‎08-31-2023 06:54 by Fitbit Moderator

‎08-30-2023 11:22 - last edited on ‎08-31-2023 06:54 by Fitbit Moderator

I can see the first screen with time and date, but it won't swipe to show other data, such as steps, hours with 250 steps, sleep, heart rate, etc. I tried the suggestion to plug in to the charging cable, hold buttons for 10 seconds. It still won't swipe. Thanks in advance for any suggestions.

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-31-2023 10:47

‎08-31-2023 10:47

Good to see you participating in the community for the first time @CynthiaB1205.

Thanks for providing the details regarding the inconvenience with your Inspire 2.

 If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

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‎08-31-2023 12:12 - last edited on ‎09-01-2023 09:28 by Fitbit Moderator

In response to ManuFitbit

‎08-31-2023 12:12 - last edited on ‎09-01-2023 09:28 by Fitbit Moderator

I changed the clock face, but I still can't swipe to see anything else.

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I gave up and ordered a new Fitbit, but I am not happy that the current one lasted only 17 months.

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‎09-01-2023 10:28

In response to ManuFitbit

‎09-01-2023 10:28

This worked for me. Thanks

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‎09-01-2023 15:09 - edited ‎09-02-2023 05:35

In response to CynthiaB1205

‎09-01-2023 15:09 - edited ‎09-02-2023 05:35

Welcome back @CynthiaB1205. Thanks for letting me know about how to resolve the inconvenience.

I'm very sorry to see that you've experienced this issue with your device. Thank you for taking the time to share your feedback and experience with this: comments from users are always useful to continue to improving the quality of products and services. 

A warm welcome to the community @Jsvland.

Thanks for sharing your experience with Inspire 2.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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