Inspire 2 won't show the correct time

[samuraicat1]

my fitbit lost about 20 minutes several months ago, and will not let me adjust to the correct time.  

Moderator Edit: Clarified subject

[NellyG]

Hi @samuraicat1 Usually when this happens it is problem between the tracker and your phone. Is the tracker syncing stats to the phone OK? If it is syncing but the time isn't correcting itself then restart the Inspire 2 and restart your phone and try syncing again. I am assuming that your phone is showing the correct time. If it is still not correct then uninstall the app from your phone, reinstall it and log back in and sync again.

Restart your Tracker  

[MarreFitbit]

Hello there, @samuraicat1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

As @NellyG has mentioned, your Fitbit devices may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If your Inspire 2 is no longer paired, please set it up by following these steps How do I set up my Fitbit device?

Also, note that the time on your Fitbit Inspire 2 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Inspire is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope this helps. 

[samuraicat1]

I have tried to impair and repair several times with no success in the time issues.

We have not traveled out of our time zone. I actually tried changing the time zone to see if that made a difference, but it also did not help.

Christina Thompson-Garcia
Even the smallest person can change the course of history. – Lady Galadriel

[MarreFitbit]

@samuraicat1 Thanks for the details provided in your post. 

Is your Inspire 2 syncing? would you mind confirming what was the last time sync? To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Looking forward to hearing from you. 

[samuraicat1]

my mom bought a new fitbit and disconnected her old one, so i dont have a way to check anymore.  thank you anyway
Christina Thompson-Garcia

To know even one life has breathed easier because you lived- that is to have succeeded.  --Ralph Waldo Emerson

[quincie5]

I have had this exact same problem, it syncs, but time is 20 minutes behind.  No travel.  This is very frustrating - I shouldn't have to constantly uninstall and install the apps and remove and add my device just to get it to function.

Again, it syncs, the time on the app shows it has synced, but still the time won't update.