Inspire 2 won't sync and it is showing the wrong time

[emimosa]

The second time in the last month or so… 

The last time I had to disconnect, erase data reconnect and everything… Same “symptoms” again today.

I use my tracker mostly for time, timer and steps. I don’t access the app regularly. Is that the root of the problem?

I can’t believe I have to reset and redo this every month. It makes no sense.

Do I have a lemon and should ask for a replacement or is it a problem across all Inspire 3s?

Anyone else has to go through that on a regular basis?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @emimosa. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Inspire 2.  I understand how you must be feeling. 

In addition to the steps you've done, please try the following:

• Unpair your Inspire 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 2.
• If there is no connection, restart your Inspire 2.
• Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Once you manage to sync your Inspire 2, the time should be corrected. Keep in mind that your Fitbit device uses the time of the device you're syncing with.