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Inspire 2 won't sync anymore

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The inspire 2 won’t synchronize to the iOS app. Everything is up to date.

The data upload is weird and partial, no sleep data and records a handful of steps, for example.

Moderator Edit: Clarified subject

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Hi there, @Sonnenaufgang. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire 2 is not syncing anymore. I will do my best to help you with this. 

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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Now my steps data synchs up, but my sleep data is not appearing in the app. Can you assist? 

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