help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 won't sync despite all troubleshooting steps I tried

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2022 04:52 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎05-22-2022 04:52 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

I have literally tried everything but it still does not want to sync. I have: 

Turned phone off and on again. 

Turned Bluetooth off and on again. 

Reset the fitbit. 

Uninstalled the app and reinstalled it. 

I do not want to delete the fitbit from the app as I had so much trouble actually getting it on there, with the help of Fitbit themselves. 

I've checked that it's authorised to be running in the background and it is. I just don't know what else to do. Please can you advise me. Thanks

Mty phone is a HUAWEI P smart 2019 and it's running the latest software at 10.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-23-2022 08:08 - edited ‎11-14-2023 11:05

‎05-23-2022 08:08 - edited ‎11-14-2023 11:05

Hi there, @Loobyl00. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

As a first approach, please make sure that your Huawei P Smart meets the requirements listed here.

Once you make sure that your phone does meet the requirements, please try the following in the order listed:

1. Remove the Inspire 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Inspire 2 once again.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Inspire 2.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-24-2022 00:14

In response to MarreFitbit

‎05-24-2022 00:14

Hi MarreFitbit

 

my phone meets all the requirements, I think it’s my Fitbit that’s the problem as it won’t sync with my iPad either.

I had monumental issues actually pairing it with my IPad and phone and spent several hours with the tech guys trying to pair it that I’m not going to impair it for fear it will not pair again. 
Thank you for your support though, still no luck in syncing to phone or iPad 🥲

Best Answer