Inspire 2 won't sync nor charge

[VNex]

I got into a habit of not syncing my Inspire 2 more than once a week, if that.  This week I noticed that it stopped syncing.  A couple days ago, it stopped working altogether.

When it first stopped syncing I did all the things I could find online:

• Restart Bluetooth
• Restart WiFi
• Restart Phone
• Restart the Inspire 2
• Force Stop the FitBit app
• Remove the Inspire 2 from my account and reconnect it

In every combination possible until I got it to sync.

The next day, I checked to see if it was still syncing, and it had stopped.  When I went through the same steps, the Inspire stopped working.  If I have the Inspire 2 on the charger, I can get it to restart to the point I get the smiley face to show up twice, but then the only other thing it does is give a half of a vibration until I force restart it again.  If I try to do this off the charger it won't restart or vibrate.  The only thing it shows on its screen is the smiley face when it's force restarted on the charger.

What else can I do to get this to start working again?  It's not that old.

Moderator Edit: Clarified subject

[NellyG]

Hi @VNex Unfortunately it sounds as if your Inspire 2 has died. All you can do is to contact Fitbit Support  and see if they can help you.

[MarreFitbit]

Hi there, @VNex. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

As a first approach, I'd suggest trying to solve the battery issue. So, please see 

If after trying the above your Inspire 2 is stuck on the smiley face and still not syncing, please try the steps below (while your Fitbit device is still connected to the charging cable and even if some of these steps you've done already, just follow them in the order listed):

• Unpair your Inspire 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 2.
• If there is no connection, restart your Inspire 2.
• Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If none of the steps recommended do the trick, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

[VNex]

Yeah, I am no longer able to pair the Inspire 2 to the app as nothing shows on the screen now so I don't get the 4 digit connection code.

It does look like it died.  I've been trying to contact customer support, but every time I have the time, I get the message that there's an unusual influx.  I had hoped to find a place to email customer support, but it looks like the only options available are live chat and over the phone.

[MarreFitbit]

@VNex Thanks for getting back and the details provided. 

I've seen you managed to contact our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.