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Inspire 2 won't sync to my new phone

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‎11-08-2023 23:39 - last edited on ‎11-09-2023 02:32 by Fitbit Moderator

‎11-08-2023 23:39 - last edited on ‎11-09-2023 02:32 by Fitbit Moderator

I got a new phone and my Fitbit Inspire 2 won't connect to it even tho it's paired with my previous phone.

Moderator Edit: Clarified subject

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Accepted Solutions

‎11-09-2023 02:35

‎11-09-2023 02:35

Hi there, @Hayleemez. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire 2 is not connecting to your new phone. I'll be glad to help you with this!

Based on what you've mentioned, this issue is happening because your Inspire 2 is still connected to your old phone. With that being said, please try the following steps in the order listed:

  • Unpair your Inspire 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Inspire 2 again.
  • If there is no connection, restart your Inspire 2.


Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-09-2023 02:35

‎11-09-2023 02:35

Hi there, @Hayleemez. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire 2 is not connecting to your new phone. I'll be glad to help you with this!

Based on what you've mentioned, this issue is happening because your Inspire 2 is still connected to your old phone. With that being said, please try the following steps in the order listed:

  • Unpair your Inspire 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Inspire 2 again.
  • If there is no connection, restart your Inspire 2.


Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes