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Inspire 2 won't sync with my new iPhone 14 Pro

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‎10-08-2023 05:11 - last edited on ‎10-08-2023 06:11 by Fitbit Moderator

‎10-08-2023 05:11 - last edited on ‎10-08-2023 06:11 by Fitbit Moderator

I got a new iPhone 14 Pro yesterday (old iPhone died) and cannot get my Inspire2 to pair with it. I've turned off/on Bluetooth on the phone, restarted the Inspire2, plugged both in... nothing. Any ideas on how to get it to pair?

Moderator Edit: Clarified subject

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‎10-08-2023 06:12

‎10-08-2023 06:12

Hello there, @NFelds. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

  • Unpair your Inspire 2 from your old phone's Bluetooth and also from the new phone.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Inspire 2 again.
  • Set up notifications on your Inspire 2 again.


With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎10-08-2023 06:12

‎10-08-2023 06:12

Hello there, @NFelds. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

  • Unpair your Inspire 2 from your old phone's Bluetooth and also from the new phone.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Inspire 2 again.
  • Set up notifications on your Inspire 2 again.


With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-08-2023 06:53

In response to MarreFitbit

‎10-08-2023 06:53

So I didn’t have to do any of that, but about an hour after I posted, it randomly paired successfully. No idea why, but I’m glad it did.

FYI, I couldn’t follow all the steps anyway since my old iPhone literally died. Screen won’t come on.

Neil
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‎10-08-2023 07:17 - edited ‎10-08-2023 07:17

In response to NFelds

‎10-08-2023 07:17 - edited ‎10-08-2023 07:17

@NFelds I'm glad to hear you managed to solve the issue. Thanks for sharing the outcome! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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