Inspire 2 won't sync with the Fitbit app anymore

[SunsetRunner]

Four hours ago, my Inspire 2 stopped synching. I've followed all troubleshooting actions. My device contains accurate data; the app does not. I've force killed the app; reset the device; disconnected Bluetooth and turned it back on. Nothing has solved my problem of the app acknowledging information on the device.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Inspire 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 2.
• If there is no connection, restart your Inspire 2.
• Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[SunsetRunner]

Thank you for the time you took to analyze my situation! After having completing these steps, and again alongside Fitbit support, the company requested that I send my Fitbit to them as it is possibly defective.

Angela

Sent from my iPhone

[MarreFitbit]

@SunsetRunner Thanks for the update. I hope we can solve your issue soon. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!