Inspire 2 won't track distance or speed

[Bb120]

I've always tracked my runs, starting them on my phone. The last run showed me the distance and speed when I finished, but now doesn't show in my activity. When I look at any of my past runs this data has gone also. I tried to add in distance, press save but still does nothing. I've tried chat who suggested stopping app, then uninstalling, restarting phone and then reinstalling but nothing works 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Bb120. 

Thank you for sharing the details regarding the situation with tracking runs.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed since they have your information and details recorded. Please keep in contact with them and take a look at your inbox. 

[Bb120]

I tried everything they suggested and it did not work. The last response was to wait a week to see if a new update came that might fix it. This leaves me unable to track and still no update. I had an email asking if it was resolved, I replied no and never heard back.