Inspire 2 won't track my data

[AnnieFrost]

Fitbit won’t do heart, sleep or exercise read outs.  The message is that I don’t have my Fitbit on, which I do.  I tried turning it off and on, no change.  There are instructions for rebooting using my setting, but I don’t see how to do that. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AnnieFrost. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out.

Is your Inspire 2 missing this data or the Fitbit app? Have you made sure if your Fitbit device is still linked to your Fitbit account and syncing fine? To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

In the meantime, please restart your Inspire 2 as suggested here How do I restart my Fitbit device? 

[AnnieFrost]

Thanks for responding Marie.  I did restart it the way you suggested before reaching out and also once again.   My Fitbit itself is tracking my steps and calories burned and also my bpm but nothing else.   The app is tracking calories and steps but nothing else.  They syncing seems to be happening.    In the app, under both the the readiness score and sleep tracker it basically says put your tracker on .  I have not changed anything about how or when I wear my device, so I'm stymied. 

[ManuFitbit]

Hi @AnnieFrost. It's good to see you around the community.

Thanks for the steps that you already did in order to fix the situation.

Please can you perform these steps in the Fitbit app?

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if heart rate, sleep score and exercises are available now.

[AnnieFrost]

turned out I had it set for not wearing it on my wrist—I forget what it’s called , clip or something.  Changing the setting to wrist did the trick.

Moderator Edit: Formatting

[ManuFitbit]

@AnnieFrost Thanks for the response and letting us know that you resolved.

I appreciate your feedback and I'm sure it will be helpful for other users.

Have a nice day!