Inspire 2 won't track my heart rate nor sleep data

[Lewiscc]

My Inspire 2 will not record any sleep activity and it doesn't seem to display heart rate during exercise activity. What's up with that? And is there a fix for these issues? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lewiscc. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your Inspire 2. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Inspire 2 once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, you won't receive sleep stages as this data is based on your heart rate readings. For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

[Bless2bless]

There is no option on the Insprie 2 in setting to turn on the heart rate. 

[Bless2bless]

In settings it say turn on heart zone notifications 

[Lewiscc]

Yes, I figured out that's what the first answer was about. So I did as instructed and it appears to have fixed the problem. But I will see in the morning for sure.