help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 won't track my sleep stages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2022 14:40 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

‎05-30-2022 14:40 - last edited on ‎12-18-2022 22:22 by Fitbit Moderator

My new inspire 2 is not consistently tracking my sleep, missed two days in a row randomly even though I am wearing it. 

 

Update: *misses, had happened on a few occasions 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-31-2022 11:36

‎05-31-2022 11:36

Hi there, @Bsthompson. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

 

Please check the following scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages: 

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

For more information, see What should I know about Fitbit sleep stages?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-01-2022 09:06

In response to MarreFitbit

‎06-01-2022 09:06

I think this is more of an issue that what the "normal" issues are, which you gave tips for. My Fitbit has been tracking my sleep every night until this last week. I have not changed the location of my fitbit on my wrist. In fact, two days it showed the sleep pattern and score but two or three days later, those numbers are no longer showed up, even though they had been there previously.  I checked the app and it said I was "up to date" so no new download needed. However, when I uninstalled the app, at the recommendation of the "help" I can no longer download the FitBit App from Google Play store for Android phone. It says the app is not compatible with my phone. So now I have NO app on my phone. I am reallllyyyy ticked this morning, as I am having definite sleep/heart issues and we have been monitoring my sleep pattern carefully! 

Best Answer
0 Votes