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Inspire 2 won't track my steps accurately

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‎10-11-2023 13:20 - last edited on ‎10-12-2023 19:24 by Fitbit Moderator

‎10-11-2023 13:20 - last edited on ‎10-12-2023 19:24 by Fitbit Moderator

Since the last update, only random steps are recorded during the day. Restarted watch twice as per instruction, issue persists. Oddly sleep rhythm seems to record better than ever.

Face is also quite faint and difficult to read, have already completed troubleshooting steps to no avail


Moderator Edit: Clarified subject

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‎10-11-2023 19:08

‎10-11-2023 19:08

It'll end up just kicking you off completely, or make it behave improperly, and they'll tell you you have to buy a new one if it's out of warranty. As soon as I was disconnected from the app, I couldn't get back on, but my Inspire 2 started functioning completely normally, battery power went up, screen looks correct, counts all my steps again. It won't reconnect to the app at all now. I believe they're trying to force those of us with older models to but a new one. Could be wrong, but look at all the complaints. Either they make a really crappy product for so many of us to have a lemon at the same time, or I'm right🤷

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‎10-12-2023 04:38 - last edited on ‎10-12-2023 16:28 by Fitbit Moderator

In response to Kendal4444

‎10-12-2023 04:38 - last edited on ‎10-12-2023 16:28 by Fitbit Moderator

Thanks for your suggestion, I have already cancelled the Bluetooth connection and manually reconnected. In fairness, the app displays correctly the data shown in the watch. The issue is with the watch itself not counting/ recognising steps and it’s faint display.

The watch is within warranty still.

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Can anyone advise how to contact customer support? The list provided on the app is not working and I just wish to have a working watch

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