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Inspire 2 won't turn on or charge

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‎08-14-2023 07:34 - last edited on ‎08-14-2023 11:20 by Fitbit Moderator

‎08-14-2023 07:34 - last edited on ‎08-14-2023 11:20 by Fitbit Moderator

My inspire 2 has a black screen, will not charge, will not respond to anything I have tried. I read through the other posts concerning this and NOTHING worked they suggested doing. I tried it all. It seems to me that there is a possible defect on Fibit's end because of so many people having this problem


Moderator Edit: Clarified subject

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‎08-14-2023 11:21

‎08-14-2023 11:21

Hi there, @Tmhutch75. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out.

In addition to the steps you've done, have you tried cleaning the contacts on the back of your Inspire 2? If you haven't done so yet, please see How do I clean my Fitbit device?

Additionally, please try the following:

  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-14-2023 11:21

‎08-14-2023 11:21

Hi there, @Tmhutch75. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out.

In addition to the steps you've done, have you tried cleaning the contacts on the back of your Inspire 2? If you haven't done so yet, please see How do I clean my Fitbit device?

Additionally, please try the following:

  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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