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Inspire 2 won't turn on or charge

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‎02-26-2023 21:00 - last edited on ‎02-27-2023 05:31 by Fitbit Moderator

‎02-26-2023 21:00 - last edited on ‎02-27-2023 05:31 by Fitbit Moderator

Hi, 

my Inspire 2 has stopped working completely, wont turn on even if I connect it to a charger. I even tried getting a new charging cable. I will appreciate any help here. Thank you for your support

NoJo

 

 

Moderator Edit: Clarified subject

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‎02-27-2023 05:55 - edited ‎09-12-2023 08:20

‎02-27-2023 05:55 - edited ‎09-12-2023 08:20

Hi there, @NojoHome. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done, have you tried cleaning the contacts on the back of your Inspire 2? If you haven't done so yet, please see How do I clean my Fitbit device?

Additionally, please try the following:

  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎02-27-2023 05:55 - edited ‎09-12-2023 08:20

‎02-27-2023 05:55 - edited ‎09-12-2023 08:20

Hi there, @NojoHome. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

In addition to the steps you've done, have you tried cleaning the contacts on the back of your Inspire 2? If you haven't done so yet, please see How do I clean my Fitbit device?

Additionally, please try the following:

  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎03-02-2023 08:38

In response to MarreFitbit

‎03-02-2023 08:38

Thank you for the detailed info. I did try cleaning my Fitbit and charging as you advised but it still did not start 😞

I will appreciate if you had any more ideas 

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0 Votes

‎03-09-2023 15:06

In response to NojoHome

‎03-09-2023 15:06

Try updating the app and then re-open the app. It seems to have worked for me

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