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Inspire 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2022 05:47 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-13-2022 05:47 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

Vibrating but not switching on 

 

Moderator Edit: Clarified subject

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‎03-14-2022 15:04 - edited ‎03-14-2022 15:06

‎03-14-2022 15:04 - edited ‎03-14-2022 15:06

Hi there, @Lucydancer. Welcome to the Community Forums. Thanks for reporting what happened with your Inspire 2.

 

I'd suggest trying the following steps:

 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit . For more information, see How do I restart my Fitbit device?

 

If this doesn't solve the issue, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope that helps. 

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Best Answer

‎03-16-2022 12:36

‎03-16-2022 12:36

hey lucy! 

this happened to me today. i suggest that instead of trying to reset, you get in touch with customer service directly. if your warranty is still active, they’ll be able to send you a replacement for a free or 50% another product!

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