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Inspire 2 won't turn on

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‎02-02-2023 02:41 - last edited on ‎02-02-2023 08:49 by Fitbit Moderator

‎02-02-2023 02:41 - last edited on ‎02-02-2023 08:49 by Fitbit Moderator

Hi, 

My inspire2 screen doesn't wakeup for some reason. 

after reading several articles, I've tried changing the clock face. I can see the progress bar on the screen and then it disappears and the screen remains black. 

I've tried a restart and it shows the smiley face and nothing afterward. 

The green light on the back is working, and it tracks and syncs fine as well. 

Any suggestions on how to get this sorted is highly appreciated. 

 

Moderator Edit: Clarified subject

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‎02-02-2023 03:52

‎02-02-2023 03:52

Hi @toadfish It sounds as if you have tried the usual fixes. You will need to contact Fitbit Support  and hope they are able to help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2023 09:01 - edited ‎03-09-2024 05:55

In response to NellyG

‎02-02-2023 09:01 - edited ‎03-09-2024 05:55

Hi there, @toadfish. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track. 

Maria | Community Moderator, Fitbit


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