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Inspire 2 won't turn on

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‎03-23-2023 15:46 - last edited on ‎03-24-2023 12:38 by Fitbit Moderator

‎03-23-2023 15:46 - last edited on ‎03-24-2023 12:38 by Fitbit Moderator

Hi, Fitbit Inspire 2 display has stopped working. Have tried resetting by holding buttons whilst charged and plugged in. I get the smiley face but nothing after that, it still won't display. Tried changing clock face, no joy so deleted app, re-installed, no joy, turned Bluetooth off and on, no joy, restarted phone, no joy, tried un syncing watch but now can't re-sync as it's asking me for 4 digit code which I can't see as the display won't work. Any ideas before I give up?

 

Moderator Edit: Clarified subject

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‎03-26-2023 09:28

‎03-26-2023 09:28

Hi there @Rusty668, and welcome to the Fitbit community!

 

I'm sorry to hear about the issues you are experiencing with your Inspire 2 display. It sounds like you have already tried several troubleshooting steps, which is great. However, if you are still unable to get the display to work, it may be necessary to request a case with our customer support team. They will be able to assist you further and provide any necessary help to get your device up and running again.

 

Please keep an eye on your mailbox as they will be contacting you via email.

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