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Inspire 2 won't turn on

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‎08-02-2023 17:55 - last edited on ‎08-03-2023 09:01 by Fitbit Moderator

‎08-02-2023 17:55 - last edited on ‎08-03-2023 09:01 by Fitbit Moderator

I recieved a text and looked at my Inspire 2, but it wouldn't scroll down to see it all.

I pressed the side buttons to return to the main screen and realized it wasn't responding to any swipes or taps.

I looked up how to reset and followed the steps. Got the smiley face, and now nothing.

If I reset again the smiley face appears but the clock never shows up. I tried changing the clock face and I can see the install progress bar on my tracker, but again the clock won't appear. 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-04-2023 05:50

‎08-04-2023 05:50

Hi @JasonDeath It sounds as if your Inspire 2 has died. You have tried everything that might help. Contact Fitbit Support  and see if they are able to help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2023 09:28

In response to NellyG

‎08-04-2023 09:28

From the amount of people reporting the exact same issue, it sounds to me it's a software issue on fitbits end.

 

Everything still works. The screen still shows when I reset (smiley face) and when I switch the clock screen (progress bar).

The only issue is the clock face not showing up like it's been deactivated or blocked. 

My Inspire HR is still going strong after 4+years (gave it to a family member). The Inspire 2 has had to be replaced and now this. 

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