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Inspire 2 won't turn on

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‎02-05-2024 04:58 - last edited on ‎02-06-2024 05:47 by Fitbit Moderator

‎02-05-2024 04:58 - last edited on ‎02-06-2024 05:47 by Fitbit Moderator

Inspire 2 won’t turn on and is 18% charged.

 

Moderator edit: clarified subject.

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‎02-06-2024 03:17

‎02-06-2024 03:17

Hi, @HMAJ have you tried giving your Fitbit a  restart ?  A restart is always the first troubleshooting step whenever your Fitbit is not behaving as expected and may solve your blank screen issue.  Sometimes you have to repeat the restart or hold the button for longer than the instructions indicated.  If the restart procedure doesn’t help you could also try changing the clock face.  Instructions are here  

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-06-2024 05:46

In response to Julia_G

‎02-06-2024 05:46

It's good to see you participating for the first time in the community @HMAJ 

Thank you for providing the information regarding this difficulty with the Inspire 2. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please take a look at your inbox and keep in contact with Support.

Thanks @Julia_G for your help.

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