Inspire - Add New Device to my account

[RobinMK]

I previously had a Charge HR that stopped working, so I purchased an Inspire. But I can't find anywhere to help me add the new fitbit to my account. Please HELP.

[Rachel1958]

Hi I'm the same brought a inspire yesterday will not let me add it to my account

[Odyssey13]

Hi @RobinMK  this article tells how to add the device to your account - click to read

Let us know how things go for you.

[Odyssey13]

@Rachel1958  see if those instructions help us and let us know. welcome to the forums.

[Rachel1958]

It has not worked for me I've tried everything

[Odyssey13]

@Rachel1958  Android, iOS or Windows? Are you replacing a Fitbit you were using?

[Rachel1958]

Android not sure that fitbit I had last time the new one will not pair either v

[Odyssey13]

@Rachel1958  set up new device on existing account?

[Rachel1958]

tried that to still didn't work so set up a new account still not working

[LiliyaFitbit]

Welcome to the Fitbit Community, @RobinMK @Rachel1958. It's nice to see you around @Odyssey13. 

@RobinMK @Rachel1958 Congratulations on your new trackers! I appreciate your participation in the Forums and sharing the issue you're experiencing with setting up your new devices. Thank you for your efforts. I recommend confirming the steps from this help article to set up the tracker: How do I set up my Fitbit device? Double check the troubleshooting steps if you continue experiencing difficulties. 

@Odyssey13 thank you for your support!

Let me know how it goes. 

[RobinMK]

Yes, well it doesn't work. Tired of loops back to the same links that don't
provide assistance. Very frustrated and feel your product and
customer service leaves much to be desired. Guess I will be returning
because I can't use it.

[LiliyaFitbit]

Hi @RobinMK, thank you for your reply. I am sorry for the delayed response.  

I am sorry to hear that you continue experiencing difficulty. I understand how frustrating this is for you and I'm sorry to hear that you decided to return it. I appreciate your feedback since this helps us to keep improving.

I'll be around if you need further assistance. 

[RobinMK]

Attempted for the 5th time today on my work desktop. Still wasn't able to connect, because it was asking for a dongle!! Please provide better instructions and inform customers that a "dongle" is needed if you are trying to setup from a desktop AND provide better instructions to add an Inspire to an existing account.

[LiliyaFitbit]

Thank you for the update, @RobinMK. 

I am sorry to hear about the difficulties you've experienced trying to setup your device using your work desktop. If your computer isn’t Bluetooth-enabled, you will need to use a wireless sync dongle to set up and sync your Fitbit device. I recommend using the Fitbit app if you can. I am sorry that you are going through this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I would like to confirm if you were able to set up your device? I will be glad to assist you further. 

Please keep me posted.

[RobinMK]

I was finally able to set up and begin using my fitbit. Thank you.

[LiliyaFitbit]

Thank you for your reply, @RobinMK. I am sorry for the delayed response. 

I am glad to hear you were able to set up your tracker. I really appreciate your efforts and your time. 

You can find more information about the Fitbit Inspire in this manual. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!