Inspire: Can't swipe anymore

[DebrouxS]

Hello, 

Since about 2 days, I can't swipe on my fitbit.

I can only see what time is it. 

But the screentouch is not broken because when I press on the left button, I see the charge and a bulb and I can click on it, and the light switch off.

Can you help me? 

Thank you

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DebrouxS, welcome to the Community Forums.

Thanks for your post and for the details that were shared. To fix the touchscreen issue of your Fitbit Inspire, I recommend you to follow the next steps to perform a restart process:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I'll be here if further assistance is needed. 

[Ashleyazar]

I have done this multiple times. It works sometimes but then the next day the same issue arises.