Inspire HR 001 Error, Now Won't Display Anything

[MTFB]

Hi everyone, first time poster here. My beloved Fitbit HR Showed a 001 error when I charged it from a flat battery earlier, now it won't show anything. It still shows the green HR sensor on the back but there's no display and it doesn't vibrate when I plug it into the charger. It shows as an available bluetooth device on peoples phones too so it's not like it's totally dead. Can anyone help me?!

[Odyssey13]

Hi @MTFB  this is a copy of what a Fitbit Moderator suggested to another person with the same 001 error. If this helps, let us know.

"Please restart your tracker and if this process doesn't work, perform a long restart by doing the following:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen."

[Fraubrown]

I tried what you suggested but I still have a black screen. It's charging and syncing according to my phone app.

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MTFB]

Thanks @Odyssey13 . It didn't work unfortunately. We tried a few times but nothing worked ☹️

[Odyssey13]

@MTFB  you try customer support?