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Inspire HR 7 day totals no longer updating

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‎07-16-2020 07:31

‎07-16-2020 07:31

My Inspire HR is only 4 months old and yesterday it stopped updating the 7 day totals.  I went to my online account and back out, and then my Fitbit tracker updated once.  I'm not sure if that was a coincidence or not as it hasn't updated since. I went back to my online account and back out and it didn't work this time. 

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‎07-20-2020 07:01 - last edited on ‎03-12-2025 11:19 by Fitbit Moderator

‎07-20-2020 07:01 - last edited on ‎03-12-2025 11:19 by Fitbit Moderator

@chasferg Thanks for stopping by!

Let me help you with your 7 days totals not updating on your app. Could you share a screenshot of what you are seeing on your account? Is your tracker syncing? I suggest you try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

If this isn't the issue then try logging out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

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