Inspire HR: Active minutes and false steps

[Ramblergran]

As others have posted, I am having problems with active minutes disappearing.  Today I've walked for about 66 minutes and according the app and the Fitbit I've done 54,000 steps and walked 22 miles.  I have uninstalled and reinstalled the App, switched Bluetooth off and on again, deleted and reinstalled the device.  The emails from Fitbit support have been  less than helpful..  I am sorry but there's no other way of putting it.  No idea how to resolve this but am very frustrated. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Welcome to the Community Forums @Ramblergran.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. 

I'll be here if you need anything else.

[Lrselby]

I’ve been having same issue too