Inspire HR Bluetooth connection drops out

[SunsetRunner]

My inspire HR Bluetooth connection seems to keep dropping out. Every time I open the app to check it seems to have lost connection to my inspire hr and asks me to reconnect. I don’t have any other devices which would make it drop out. Anyone else have this issue?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thanks for the details shared in your post. I understand your concern and recommend reviewing our tips to resolve the connection issue in Why won't my Fitbit device sync? 

Hope this helps!

[cpc13]

Mine has been doing the same thing for several days. Both iPhone and iPad.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cpc13.

Thank you for joining the thread and sharing that you're experiencing the same issue. If you're using several devices for syncing, the tracker is trying to connect to both and the Bluetooth connection can be interfered. Check if having another device not nearby or turning off Bluetooth on it helps.

Hope this gets you back on track

[Irrationalitv]

I have this issue multiple times a day. Just started about 2 weeks ago. Every time I open the app I have to go to settings, tell the phone (fully updated iPhone 11 Pro) to forget my inspire and then go back to the app to pair it again. It’s a massive bug that Fitbit tries to blame on the user rather than fixing it. Huge customer service fail. I’m sure I’ll get the bot the “help” with the same regurgitated message any second now. 

[cpc13]

I'm getting fed up with the constant re-pairing. Yes, it did start a couple weeks ago. It's time tech support figured out how to address this. If it continues for too long it's a deal breaker. I like my fitbit but not enough to continually have to go through these extra steps.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Irrationalitv @cpc13.

@Irrationalitv Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

@cpc13 I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes. You can confirm the steps to update the app in How do I update the Fitbit app?

Hope this helps. 

[cpc13]

I updated both my iPhone and iPad apps this morning. Same problem.

[LiliyaFitbit]

Thank you for your reply, @cpc13.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[marshwren]

Don’t be sorry, fix it,

[LiliyaFitbit]

It’s good to see you in the community, @marshwren.

I appreciate your feedback as it helps us to keep improving. Our team is always working on our products and services, and your comments are always welcome. 

See you around.