help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR - Cant complete setup on PC

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2019 07:40

‎08-26-2019 07:40

Hi there, I am unable to use my new inspire HR. I am using fitbit connect (windows 7) to setup, but it is stuck on the sync bit. It simply will not find my tracker. I have a fitbit usb dongle. I have noticed that although windows installed the drivers successfully when this was plugged in, there is no bluetooth icon in the system tray of the screen.

 

Also the device does not show up in connected devices menu after. The tracker is fully charged. How do i complete setup?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-26-2019 07:54

‎08-26-2019 07:54

Additional info - tracker is found using bluetooth on a phone (does not connect, fitbit only shows "www.fitbit.com/setup" screen when button is pressed. Have logged in to my user on the phone but refresh is not working.

Best Answer
0 Votes

‎08-26-2019 07:59

In response to magsy_1437

‎08-26-2019 07:59

Also - when trying to sync on the pc, the "searching for" stage finishes very quickly... after about 3-4 seconds it is done searching.

 

Is there a specific driver i need to download to make it work?

Best Answer
0 Votes

‎08-26-2019 08:30

In response to magsy_1437

‎08-26-2019 08:30

Also (sorry, but no edit post option on this forum) i have been able to setup the device using a phone. However, fitbit connect still will not find the device.

Best Answer
0 Votes

‎09-06-2019 13:36

‎09-06-2019 13:36

My wife was nice enough to get me an Inspire after I killed my beloved One in the wash. I'm having the same problem trying (failing) to use Connect on my desktop to set up. Following!

Best Answer
0 Votes