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Inspire HR - Charged and counting steps but screen is black

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‎08-25-2019 10:39

‎08-25-2019 10:39

My Inspire HR (less than a month old) is showing with a black screen.  I thought maybe it needed to be charged but on the app it's showing medium charge and is counting my steps today.

 

Any ideas on what to do to resolve this?  Thank you.

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‎08-26-2019 11:21 - last edited on ‎12-25-2024 10:54 by Fitbit Moderator

‎08-26-2019 11:21 - last edited on ‎12-25-2024 10:54 by Fitbit Moderator

@EFW17 A warm welcome to our Community!

Let me help you with your Inspire HR not turning on. Please restart your device by following these instructions to see if it helps resolve the issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-26-2019 12:20

In response to AlvaroFitbit

‎08-26-2019 12:20

Thank you. I've troubleshooted with fitbit and it was determined I have a bad screen. A new device has been ordered and shipped.Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone
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