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Inspire HR Connected GPS only works when app is open

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‎10-08-2020 10:09

‎10-08-2020 10:09

Connected GPS has stopped working on my Inspire HR paired with my Android phone since the latest updates. Before I would start my run from my Inspire, which would connect to my phone and get a GPS signal, and keep that signal no matter what I did with my phone.

Now to get an initial GPS signal I have to have the Fitbit app open on my phone, and to keep the signal I have to keep the phone unlocked and the app open.

This is clearly not working as intended.

I have tried reinstalling the app, restarting the Inspire. All permissions are set correctly and the battery optimisation is off. This is something that has been broken by the update.

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‎10-11-2020 23:54

‎10-11-2020 23:54

Ok for anyone who comes across this, I think I've fixed it. I have the app GPS permissions when I first installed it, but the default Yes option for Android 11 is allow "Only when the app is in use". I dug down into the app permission settings and changed it to "All the time". Guess it an Android security issue and not down to Fitbit but I think there needs to be some sort of warning in the app that you'll need to do this.

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2 REPLIES 2

‎10-11-2020 23:54

‎10-11-2020 23:54

Ok for anyone who comes across this, I think I've fixed it. I have the app GPS permissions when I first installed it, but the default Yes option for Android 11 is allow "Only when the app is in use". I dug down into the app permission settings and changed it to "All the time". Guess it an Android security issue and not down to Fitbit but I think there needs to be some sort of warning in the app that you'll need to do this.

Best Answer

‎10-12-2020 11:08

In response to Chris2186

‎10-12-2020 11:08

I just checked my settings and had it "only when app is in use" as well. I just changed it, so we'll see what happens tomorrow morning when I head out. It would be great to have this resolved!

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