Inspire HR Display Stopped Working

[joshbrown]

Got an Inspire HR for Christmas and it's been working great until today. The display will not come on. The Fitbit is vibrating when I get alerts but doesn't come on. I have a Google Pixel 3 and the Fitbit is charged. 

[LizzyFitbit]

Hi @Bebet_rusela and @kagkal. Welcome! It's good that the community is growing!

@Bebet_rusela, thanks for taking the time to try the steps suggested in this thread. Since your Inspire HR isn't working correctly, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. They'll send you an email shortly, keep an eye on your inbox.

@kagkal, thanks for sharing that the screen won't swipe at all. Since your post didn't mention, may I know if you've tried the restart process suggested by our friend @twall-architect in this thread? If not, please give it a try and keep me posted with the outcome.

I'll be around.

[yiyia4]

My Fitbit has shut down twice in the past month. I let it both times to rest and the first time worked ok and restarted. Today, it shut down, and I took it off for 2 hours and the display appeared again, but with faded light, and I can't move it with my finger to other functions. It's stalled, though it continues to synchronize with the app. I tried to restart it with the charger but nothing changed.

[bretthodgson]

Sorry but if it doesn't restart with the charger l can't tell you anything else 
Sent from Yahoo Mail on Android

[Paferret]

Mine did that too and when I looked in Fitbit it said to put it on charge and hold the button in the side for 10 to 15 seconds. That worked for mine. 


Sent from Yahoo Mail for iPhone

[LizzyFitbit]

Hi @yiyia4. Welcome to the Community and I'm sorry for the delayed response. @bretthodgson and @Paferret, it's always great to see you here and thanks for stopping by to help our friend.

@yiyia4, thanks for letting me know that the screen of your Inspire HR stopped working correctly, as well for the time take to troubleshoot it. I'm sorry that you're having this inconvenience. I got in touch with our Support team to share your post and I was told that they already took your case on their hands. They'll continue helping you via email, so keep an eye on your inbox.

I'll be around if you have another question.

[Jeannejoyful]

My Inspire HR stopped during the night. No sleep or heartbeat recorded. Then no morning steps. 😢 I tried the restart numerous times before finally getting the smiley face. Yay! I also rebooted my Moto smartphone while attempting to restart the Fitbit. I have no idea if that helped but Fitbit is working again. Take care, stay healthy.

[LizzyFitbit]

Hi @Jeannejoyful. It's great to see you around the forums and I'm sorry for the delay.

Thanks for letting me know about your Inspire HR and the steps that you tried on your own. You did a good job I'm glad that your tracker started working again. I hope you continue crushing your goals, and also stay healthy and safe!

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips, make new friends and share your experience. If there's anything else I can do for you, please keep me posted.

[Jeannejoyful]

Thanks!!

Blessings and Joy,
Jeanne

"Hurts can turn into blessings once we've grown past the pain."

[Bebet_rusela]

Thanks for the info! The problem with mine is the HR not working and it was replaced by Fitbit.
Have a good day and stay safe!

Sent from Yahoo Mail on Android

[GladysM]

I have an HR Inspire. It seems to go from one problem to another. My previous simple Fitbit worked fine with no problems. I will throw it in the garbage next time something else goes wrong! I got the display to work with your suggestion. Thanks

[LizzyFitbit]

Hi @Jeannejoyful, @Bebet_rusela and @GladysM. It's great to see you here in the forums. I'm sorry for the delayed response and thanks for keeping me updated.

You're very welcome and I'm glad that your Inspire HR trackers are now working correctly. You did a good job with the troubleshooting steps and please don't hesitate to let me know if you have more questions so we can work on them together. If you have time, let me suggest to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

[GladysM]

I have to report that my FitBit is not working properly. Most of this month
it has not recorded my steps. It has been charged reBooted and begged! I
need a replacement and this one is going in the garbage.
*Gladys*

[Bebet_rusela]

After I posted myvlroblem in this group somebody from fit but reached out to me nd if I am not mistaken within 2 to 3 days they confirmed that they will send me a new one.
Di somebody from fitbit reached out to you after you posted your prob?


Sent from Yahoo Mail on Android

[bretthodgson]

I sorry but I really can't remember

Moderator edit: personal info removed

[GladysM]

No one has called me. I may need to call support.

Thanks for letting me know.

Gladys

[twall-architect]

In my case the reboot solved the problem so didn't need any follow up.

Good luck to you.

[Benderchiq]

I have tried all restarting steps and instill have no display. I don't know what else to do.

[Paferret]

Put it on the charge and hold the side bar for about 30 seconds and that should work. 

Sent from Yahoo Mail for iPhone

[Benderchiq]

I have done that already. I believe that is what my post had said. I have
actually tried that several times to no avail.

@LizzyFitbit 

I have tried any and all options to restart my inspire HR and nothing has worked!   Is there something I am missing?  I really miss wearing my Fitbit, it's been almost 3 weeks without it

Thank you

Moderator edit: merged reply

[Slt5212]

I would suggest calling fitbit they will walk you through how to fix it.