Inspire HR Fails to Sync

[Steph666]

After spending an hour on Fitbit chat trying to troubleshoot my problem was advised that there is a system error and many people are unable to Sync. Not sure why I wasn't advised of this as I had already tried out all the troubleshooting methods myself. Not sure what to do now as it basically is useless without the tracking comparison of activity/ sleep.

[HR56]

I have the same problem.

I have reinstalled the Fitbit app in Windows 10 on my PC but it still refuses to sync.

[Jennordic]

Same for me - have done everything many times over - now what? As you say it’s useless if it doesn’t synch!

[HR56]

Further info:

1. Inspire HR doesn’t restart successfully when plugged in to one of my (Windows 10) PC’s USB inputs. Screen goes briefly blank and then back to where it was (Charging %) but no smiley face!
2. Inspire HR doesn’t show on the list of connected devices on the PC's Bluetooth settings screen, although it used to. When I try ”Add a device” it offers me Inspire HR. When I try to connect to that it doesn’t succeed, keeping suggesting that I try again.
3. There is one entry (apart from the 3 standard(?) ones) on the PC's Device manager under Bluetooth:
   “Bluetooth Device (RFCOMM Protocol TDI)”
   Is this for My Inspire HR?
   If so should I uninstall it and retry pairing my device?

[Hefalump]

Inspire HR won’t record weight from synchros Aria scale, despite repeated tries today. There is a noticeable lag time between an activity and it recording in the Fitbit app for a week or so now; seems to take an hour or two. 

thd Aria now skips recording weight fairly often and unpredictably, despite using the same method, time, user, etc. each time. Very frustrating! 

[Ylm567]

Same ever since I updated to iOS13.4.1 on Monday. Have tried everything listed with no success. 

[nawmn]

I spent 30 min with them today.   Their engineers are looking at it... just a paperweight now...Bluetooth can’t  pick it up at all...

[nawmn]

I found a fit bit firmware update from 5/8/20 listed on my app...last time it worked was before that...

[BB01234]

Mine is brand new (I've had a few days). Everything was working fine--even this morning--until now. It refuses to sync. I have tried absolutely everything. I turned off my phone. I turned off my internet. I turned off the Bluetooth. I've tried resetting and restarting things a few different ways and nothing. Pretty annoying, especially to see it saying I have 300 steps when I have almost 18,000. I think I'm going to have to return this. I hate that it doesn't register anything with my yoga, which I do for half hour and it elevates my heart rate over 100 that whole time. I like the sleep monitoring but am otherwise unimpressed. It also doesn't track miles and steps accurately. 

[BB01234]

I finally found a way to get it working again! I went into my phone settings to examine the app and did "force stop." I got a warning that this would cause the app to misbehave but it was already misbehaving so I did it anyway. Within a minute or two of doing this and closing the app, I opened it and it synced. All good. Still annoying though. I hope this helps with other people having issues. 

[lisawalker]

Same here. Ugh!

[Dmesz66]

I went to my Bluetooth setting in my phone and told it to forget my Fitbit device and now it is syncing fine.

Sent from my iPhone

[Dmesz66]

I went to my Bluetooth setting in my phone and told it to forget my Fitbit device and now it is syncing fine.

Sent from my iPhone

[lisawalker]

It worked. Thanks!

Sent from my iPhone

[Dmesz66]

I am glad!!

Sent from my iPhone

[fitgmama]

This worked for me. Thank you!

[Jennordic]

Magic - thank you - it’s syncing again!

[Dmesz66]

Glad it worked

Sent from my iPhone

[Dmesz66]

I am glad it worked

[Dmesz66]

Glad this helped