Inspire HR Fails to Sync

[Steph666]

After spending an hour on Fitbit chat trying to troubleshoot my problem was advised that there is a system error and many people are unable to Sync. Not sure why I wasn't advised of this as I had already tried out all the troubleshooting methods myself. Not sure what to do now as it basically is useless without the tracking comparison of activity/ sleep.

[michacakes1]

Yep. after 30 minutes of stress, that's all I had to do too! Many thanks. 

[Gallantnet]

This was a very helpful suggestion!! On my iPhone X I went to Bluetooth and told it to forget my inspire. Which it said wasn’t connected. It didn’t even give me a warning. But it showed a loading sign (continual circling) and the. Bingo it recognized my device. Some glitch must have happened yesterday to a bunch of us. 

[Dmesz66]

Glad this worked!!

Sent from my iPhone

[Criddles52]

I just got mine yesterday. Paired great then this morning for about an hour then nothing.  I’m trying all ideas and troubleshoots suggested.  I hate technology in times like this!  I “forget device” from Bluetooth and now wont even find to connect.  Or in the Fitbit app.  😤😩  I have and iPhone7s 

[Steph666]

where is 'Force Stop' Thanks

[Criddles52]

I think that option is on Android device under Applications  or Apps.   I don’t think IPhones have that option 

[Steph666]

It worked. Thank you SO much. Shame Fitbit didn't respond!!

[Criddles52]

Nice!!! I wish mine would sync now.  Lol! 

[Dawnphenix]

I got mine to sync by uninstalling it and reinstalling it. works perfectly now.

[Jennordic]

Thank you!

[Vilm]

I just followed the advice of going into Bluetooth and selected “forget this device” and after a whole week of issues I am now able to add my device again.

thanks..great tip

(apple phone)

[Criddles52]

Spoiler

Great!! Thanks for the tip. Am able to connect to my iPad.  

[SunsetRunner]

Same here. The last day mine synced was Wednesday, May 13th. It's driving me crazy. Guess I'll get a Garmin next time.

[Rockeiller]

Thank you for you idea about forgetting this devise I did what you said and mine is now working been trying for 2 days thanks a lot 

[Ikke64]

Mijn inspire HD wil niet koppelen. Al van alles geprobeerd 

[Dmesz66]

Glad this worked for you

Sent from my iPhone

[Dawnphenix]

You’re welcome. If it stops syncing again try logging into your account on your main computer, then it starts syncing to the other devices again.

Sent from my iPad

[Rockeiller]

Thanks for that

Sent from my iPhone

[sanlen]

This worked for me also. Thank you!!!!

[BB01234]

Hi. I'm sorry it took me so long to respond to this. I should clarify that going into the app and selecting "Force Stop" is for an Android. I went into "Settings" and then "General" and then "Apps." I then selected the Fitbit app. When you  open it, there should be an option on the upper left that says "Force Stop." 

On my Android, I don't have the option to forget about a device. I believe that option is just for iPhones. Regardless of which phone you have, I'd hate for anyone to have to go to all the trouble of uninstalling the app and then reinstalling it, etc. It seems like a ridiculous length a customer should have to go for something that should just be working. I hope Fitbit is addressing the fact that so many people are dealing with these errors for a product they purchased.