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Inspire HR Fitbit no longer works after swim

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‎11-17-2021 08:52 - last edited on ‎11-17-2021 13:04 by Moderator Alum

‎11-17-2021 08:52 - last edited on ‎11-17-2021 13:04 by Moderator Alum

Hi... I see that lots of other people have this problem. I wonder why FitBit hasn't done something to rectify the situation or at least warn people that even though they SAY we can wear it in the shower or pool, it isn't true.

I got my FitBit back in May 2020. Due to COVID, the first opportunity I had to wear it in a pool was November 1st. I was in a 4 foot pool & wasn't actually swimming... just hanging out. When I got out, I noticed that the battery level was low. I charged it that night, but the charge didn't hold.

Now, I've been told that since my FitBit is "out of warranty" they can't do anything for me but offer me a discount.

 

Moderator edit: Subject for clarity.

 

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‎11-17-2021 13:30

‎11-17-2021 13:30

Hi @Rachel_328,  let me give you a warm Welcome to our Community. Many thanks for taking the time to share your feedback with us.

 

I just confirmed with the Support Team that you have an open case. I advise you to continue the assistance with they.

 

See you around. 

 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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