Inspire HR GPS accuracy issue during Walk exercise

[AnneMar]

Hello, I've happily used my Fitbit for a couple of years now.  Recently, when recording a walk, it has started adding paths I hadn't walked to the ones I had actually walked.  In the middle of my walks.  How can I prevent this to happen again?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @AnneMar, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Inspire HR and try the following steps to troubleshoot the Fitbit app:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[AnneMar]

Hello Ricardo,

I didn't really make a note of it the first time, but it seriously happened on December 28, when I walked a straight line mainly on Bd Leopold III towards the Ava shop in Evere and back (4.4 km as I have done it again afterwards) and my Fitbit additionally registered a strange arrow a long way into the Avenue du Bourget, where I didn't set a foot, for a total of 7+km.

And again yesterday, I walked down St Stevens Woluwe through the bd de la Woluwe to the farm in Kraainem, and back for a total of 4.3 km as I have done before, is confirmed by google maps and as registered before by my Fitbit.  And strangely this time my Fitbit registered a long distance into the chaussée de Louvain and back, for a total of 10+km.

As those are huge differences, I've deleted the tracked journey and replaced it with a "log previous".

I've been fearing someone else was interfering with my Samsung smartphone or Fitbit.  But I have the necessary firewalls and manually activated the protections.  My phone's version is automatically updated, and was a few days ago.

I'll reboot it as you recommend and hope everything will be ok.

Another strange phenomenon was when I walked in the Forêt de Soignes & Bois de la Cambre with a friend who has an Apple watch on January 1.  For exactly the same walk, his watch said 11,98 km and my Fitbit 14,25 km. 

I had the same a few times with my daughter's Iphone records - but not a watch, so I concluded that hers was less accurate.

I bought my Fitbit on May 9, 2019 and have used it only from time to time as my skin reacts to the strap.  I have used it almost everyday for my walks since October 29 when the gym was stopped because of the Covid-19.

If there is anything else you can do, please do!

Thanks in advance,

Kind regards

Anne