10-13-2020
14:13
- last edited on
12-04-2020
10:03
by
AlejandraFitbit
10-13-2020
14:13
- last edited on
12-04-2020
10:03
by
AlejandraFitbit
Hi, so my Fitbit’s GPS was working fine - recorded the distance, pace and route accurately. I stopped running for a couple of months due to an injury, and now when I use it the GPS records the distance and pace correctly, but my route is not accurate. At first the route showed as sharp angles, corners were cut etc. I contacted customer services and they suggested turning off WiFi as phone might be trying to do that whilst out and about (although that wasn’t an issue in the summer).
I tried it though, no luck. So I was sent a replacement pebble - still have the same problem. I can feel the FitBit vibrate on my wrist as though it’s connecting and disconnecting to the Bluetooth. Has anyone experienced this? It’s really annoying. It’s not down to my geographical location either as it was fine two months ago. I’m on my third FitBit of the year, my phone is an iPhone is that helps.
Moderator Edit: Clarified subject
Best Answer
12-04-2020
10:04
- last edited on
07-31-2024
03:50
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-04-2020
10:04
- last edited on
07-31-2024
03:50
by
MarreFitbit
Welcome to the Community, @jessicas41.
I understand how are you feeling and appreciate all the efforts in trying to fix this GPS issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else.
Best Answer12-04-2020 12:44
12-04-2020 12:44
Can you chase it for me please? I logged it as a complaint when I wrote this post, and I’m still yet to receive a response. Do you think that no response is suitable for a complaint? Absolutely shocking. After nearly two months, your message which is completely useless in progressing this, is literally all I have heard from FitBit. That is customer service at its absolute poorest, and I’m spreading the word to let others know
Best Answer